CUSTOMER SERVICE EXCELLENCE

CUSTOMER SERVICE EXCELLENCE

As a matter of fact there is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. Period!

COURSE CONTENT:

What is quality customer service

It’s importance in any industry.

What do customers want and expect?

CS as a part of organizational culture.

Face-to-face & telephone/email contact

Handling complaints/difficult customers

Customer services staff needs

Authorities and delegations

Pleasing personality matters the most

Learning to say no politely.

Customer compensations and retention

Communication pros and corns

Attitudes & people’s perceptions

Service versus care concepts

Internal & external customers

WHY IT IS IMPORTANT TO LEARN:

The customer can fire everybody in the company from the chairman to janitor, & he can do it simply by spending his money somewhere else.

Therefore to move your business ahead and retain your customers you have to provide the best customer services.

In this course we will help you to understand the basic methodology of keeping
high at customer services to grow.

TRAINING METHODOLOGY

The workshop is based on the principle of experiential learning. Honest, direct communication & feedback will be an integral part of it. The training will be conducted in a very informal, interesting, engaging and interactive manner. Highly interactive session including: Discussions, presentations, training videos and situation based activities. Exercises, fun & activity based learning in a conducive environment will be witnessed.

COMMERCIAL INFORMATION
DURATION ONE DAY | 0900 – 1700 HRS
COURSE FEE USD 1,100 PER SESSION
COURSE TYPE ON SITE
PARTICIPANTS 20 MAXIMUM