COMMUNICATION SKILL
TIME
0900 – 1000
TOPICS
Pre-assessment of the subject knowledge
Major time / minor time | concepts
Reactive & proactive approaches towards work
1000 – 1100
Recognize key accountabilities & tasks
Being aware of the impact of your work at org.
Brainstorming / questions & answers
1100 – 1200
What is a monkey / identification of monkeys
What is the process / the monkey process
Brainstorming / questions & answers
1200 – 1300
Managing other people’s monkeys
How do we prioritise tasks and objectives
Brainstorming / questions & answers
TIME
1400 – 1500
TOPICS
Day plan / month plan / year plan
Low productivity tasks / high productivity tasks
Brainstorming / questions & answers
1500 – 1600
Short time objectives / long time objectives
Value addition through your task management
Brainstorming / questions & answers
1600 – 1630
Being productive manager at work
How to delegate effectively and be a LEADER.
Brainstorming / activities / discussion
1630 – 1700
Managing other people’s monkeys
How do we prioritise tasks and objectives
Brainstorming / questions & answers
| TIME | TOPICS | TIME | TOPICS |
|---|---|---|---|
| 0900 – 1000 | What is corporate communication Communication types & applications Energiser / activity |
1400 – 1500 | Use humour to your advantage Speak in more optimistic terms Brainstorming / discussion / activity |
| 1000 – 1100 | Verbal communication Non verbal communication Energizer / activity |
1500 – 1600 | Written communication E-mail writing & letter writings Brainstorming / discussion / activity |
| 1100 – 1200 | Power of positive language Corporate language vocabulary Energizer / activity |
1600 – 1630 | How to speak /present at phone & video calls Asking relevant questions. Brainstorming / discussion / activity |
| 1200 – 1300 | How to master your listening skill Mindful of what you think & speak Brainstorming / questions & answers |
1630 – 1700 | Making meetings interactive and engaging Leading the discussion and keeping the control Brainstorming / questions & answers |
COURSE OVERVIEW
In this one day training session “communication skill” we will share proper system to quickly identify communication types and read body language & nonverbal cues, and how to “listen between the lines” for being better at communication within corporate environment. This course contains the detailed analysis of the best practices to be considered in corporate communication & strategies to excel in your career.
You will learn; how to specify the exact meaning avoiding misunderstandings, proper use of humour & office banter, handle conflict situations & difficult conversations with difficult people, effective use of body language gestures and the proper use of praise / appreciation.
COURSE BENEFITS
Participants are going to get following learning benefits by attending this training course.
‣ They will be able to communicate clearly, confidently and assertively when and where needed.
‣ They will be aware of their body language to present themselves better at their work.
‣ They will be able to become an effective and efficient part of the team to complete joint tasks being able to add more value.
WHO SHOULD ATTEND
This course is for everyone and anyone who wants to learn skills to improve how they present themselves through their communication. This is a must to attend specially for those who are working in an office environment where they are supposed to be communicating verbally as well as non-verbally to internal as well as external customers.
‣ Office managers / team leads
‣ Public relation officers / sales professionals